Referral & Insurance Coordinator

Bon Secours Mercy Health; Virginia Beach (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Referral & Insurance Specialist for In Motion Physical Therapy – Town Center. The role manages referrals, authorizations, and insurance interactions, ensuring accurate billing and scheduling for patients.

Ideal candidates have 2–3 years in a related medical field with experience processing referrals; HS diploma required. Competitive benefits and a strong patient-centered environment are offered.

Qualifications

• High School Diploma or GED is required.
• 2-3 years of experience in a related medical field with experience in processing referrals (preferred).

Responsibilities

• Obtains authorizations from insurance carriers for referrals to physicians/medical facilities and/or procedures/testing.
• Schedules appointments for testing at medical facilities or appointments with physicians.
• Verifies eligibility/coverage for referral/testing via phone/fax/Internet.
• Investigates billing problems and denials.
• Notifies patients of referral process whether authorized or denied in a timely manner.
• Performs data input of patient and/or insurance changes and corrections to ensure current and accurate information in billing system.
• Answers the telephone, take messages, schedule appointments and greet patients as needed.
• Collects patient responsibility balances and copayments as needed.
• Applies all payments to the appropriate patient account by posting each into the computer billing systems.
• Inputs all charge information into the online billing system.
• Assists with coding and error resolution as well as requesting needed information by working with the physician offices.
• Works with patients in resolving billing questions and patient account resolution.
• As applicable, reviews information to make determination on the appropriate course of action for the patient.

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Referral & Insurance Specialist for In Motion Physical Therapy – Town Center. The role manages referrals, authorizations, and insurance interactions, ensuring accurate billing and scheduling for patients.

Ideal candidates have 2–3 years in a related medical field with experience processing referrals; HS diploma required. Competitive benefits and a strong patient-centered environment are offered.