Patient Services & Scheduling Specialist

US Oncology Inc.; Vienna (VA); On-site; USD 26,000 - 44,000; Full time

Job summary

US Oncology Inc. is seeking a Patient Services Representative in Fairfax, VA. This full-time, non-exempt role supports the patient access team, handling calls, online interactions, and in-person visits to ensure a seamless experience from scheduling to follow-up care.

The position involves insurance verification, pre-registration, and upfront financial counseling. Flexibility to travel between offices is required, and compensation ranges from $18.00 to $31.89 per hour based on experience.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in a patient facing healthcare or customer service function preferred.
• Excellent verbal and written communication in English; bilingual a plus.

Responsibilities

• Schedule and complete patient registrations and appointments accurately.
• Verify demographics, insurance information, and eligibility.
• Provide upfront financial counseling and explain payment policies.
• Assist patients with referrals, transportation, and records as needed.
• Collaborate with physicians and staff to ensure smooth patient flow.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Cash handling

Interpersonal skills

Team collaboration

HIPAA compliance

Bilingual ability

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Oncology Inc. is seeking a Patient Services Representative in Fairfax, VA. This full-time, non-exempt role supports the patient access team, handling calls, online interactions, and in-person visits to ensure a seamless experience from scheduling to follow-up care.

The position involves insurance verification, pre-registration, and upfront financial counseling. Flexibility to travel between offices is required, and compensation ranges from $18.00 to $31.89 per hour based on experience.