Oncology Patient Specialist 2

Inova Health System; Fairfax (VA); Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Retirement match (up to 5%)

Tuition and student loan assistance

Mental health support for team members

Paid time off

Zusammenfassung

Inova Schar Cancer Institute is seeking an Oncology Patient Specialist 2 to support oncology outpatient clinics. This full-time day-shift role (Mon-Fri, 8:30 AM–5:00 PM) includes local travel to multiple Fairfax offices and ensuring excellent patient service and accurate scheduling in the Cancer Center.

The incumbent will assist patients with insurance, financial counseling, and eligibility for programs, while coordinating with the Patient Experience team to resolve issues and improve service

Qualifikationen

• High School diploma or equivalent.
• 3 years of healthcare patient access experience or 3 years in an oncology medical office or healthcare revenue cycle experience.

Aufgaben

• Mentor team members on communication methods to foster effective communication.
• Coordinate pre-service instructions for patients undergoing multiple examinations or tests.
• Review insurance benefits and patient liability to prepare for counseling sessions.
• Accurately transcribe orders in the EMR when scheduling within the Cancer Center; understand CPT and ICD codes for billing.
• Assist patients with applications for alternate funding for healthcare services and coordinate with Financial Counseling.
• Explain insurance benefits to patients and collect balance due per policy.

Kenntnisse

Customer service

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Inova Schar Cancer Institute is looking for a dedicated Oncology Patient Specialist 2 to join the team supporting our outpatient clinics. This role will be full-time day shift: Monday- Friday, 8:30 a.m.to 5:00 p.m. This role requires travel locally to covers shifts on multiple clinic offices, primarily based on our Fairfax location.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

The Oncology Patient Specialist 2 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicates effectively with various audiences by using the most appropriate methods for the situation while verifying and entering insurance information and authorization/referral requirements. Performs assigned duties related to the registration of patients while contributing to a safe patient care environment. Completes assigned activities related to Oncology scheduling and services within the Cancer Center while identifying, analyzing and effectively solving problems.

Duties and Responsibilities

• Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
• Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
• Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
• Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
• Maintains knowledge of current local, state, federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
• Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures.
  May perform additional duties as assigned.

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience: 3 years of healthcare patient access experience/ healthcare revenue cycle experience or 3 years of experience in an oncology medical office.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world‑class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best‑in‑class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy‑related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 687424
• Job Category Patient Services
• Locations Inova Health Center 8081 - Fairfax East