Patient Services & Scheduling Specialist

Lifepoint Health; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO and paid time off

Tuition assistance

Job summary

Lifepoint Health's UP Health System-Portage location is seeking a Patient Services Representative to join the team. You will greet patients, coordinate scheduling, handle check-in/out, and manage telephone and message workflows to ensure seamless patient flow.

The role emphasizes accuracy in collecting co-pays and balances, supporting pre-certifications, and maintaining compassionate, efficient service during busy periods.

Qualifications

• High School Diploma or Equivalent required.
• 2 years medical office experience preferred.
• Experience with Medical Referrals preferred.
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) required.

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service

Skills

Customer service

Critical thinking

Education

High School Diploma or Equivalent

Job description

Lifepoint Health's UP Health System-Portage location is seeking a Patient Services Representative to join the team. You will greet patients, coordinate scheduling, handle check-in/out, and manage telephone and message workflows to ensure seamless patient flow.

The role emphasizes accuracy in collecting co-pays and balances, supporting pre-certifications, and maintaining compassionate, efficient service during busy periods.