Hybrid Urology Patient Concierge

Vanderbilt Health; Nashville (TN); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Vanderbilt Health is seeking a Patient Service Specialist for the Urology Clinic in Nashville. This hybrid, full-time role supports patients before, during, and after appointments, coordinating scheduling, registration, and communications to ensure seamless visits.

The position emphasizes accurate information handling, clinical communication, and friendly, patient-centered service within a nationally recognized health system. Collaboration across teams is encouraged to deliver high-quality care.

Qualifications

• Proven customer service skills in a healthcare setting.
• Familiarity with scheduling and pre-visit workflows.
• Ability to interpret medical terminology and documentation.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are ready.

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Patient Service Specialist for the Urology Clinic in Nashville. This hybrid, full-time role supports patients before, during, and after appointments, coordinating scheduling, registration, and communications to ensure seamless visits.

The position emphasizes accurate information handling, clinical communication, and friendly, patient-centered service within a nationally recognized health system. Collaboration across teams is encouraged to deliver high-quality care.