Patient Services & Scheduling Specialist

Mercy Medical Center; United States; On-site; USD 17,000 - 28,000; Full time

Job summary

Mercy Medical Center is seeking a detail-focused medical office administrator to support patient services and clerical operations in a healthcare setting.

You will handle phone duties, schedule visits, collect payments, and manage patient records within HIPAA guidelines while coordinating with providers and the care team. The role emphasizes accuracy, customer service, and teamwork in a busy clinic environment.

Qualifications

• Word processing and general computer skills required.
• Basic medical terminology knowledge preferred.
• Strong verbal and written communication abilities.
• Knowledge of insurance carriers and eligibility requirements including Medicare.

Responsibilities

• Answer telephone calls in a friendly, prompt and professional manner.
• Schedule, cancel, reschedule and confirm patient office visits per procedures.
• Retrieve and forward messages from answering service and fax machines.
• Manage mail and routine correspondence.
• Collect payments at time of service and balance cash drawer.
• Balance charges with daily reports and rectify discrepancies.
• Schedule tests and procedures and complete related paperwork.
• Enter charges and payments timely according to policies.
• Handle routine billing questions or escalate to financial counselor.
• Respond to medical record requests and obtain necessary consents.

Skills

Word processing/computer knowledge

Effective communication skills

Medical terminology and coding

Insurance knowledge (Medicare/Title 19

Education

High School Diploma or equivalent

Job description

Mercy Medical Center is seeking a detail-focused medical office administrator to support patient services and clerical operations in a healthcare setting.

You will handle phone duties, schedule visits, collect payments, and manage patient records within HIPAA guidelines while coordinating with providers and the care team. The role emphasizes accuracy, customer service, and teamwork in a busy clinic environment.