Patient Services & Scheduling Specialist

Mercy Health; Springfield (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Job summary

Mercy Health – Springfield Cancer Center is seeking a Patient Services Representative to register patients, verify demographics, collect insurance information and schedule appointments. You will assist patients with financial options, enter data accurately, and help maintain patient records with attention to detail.

The role emphasizes strong customer service, communication, and the ability to coordinate scheduling across multiple locations as needed.

Qualifications

• High School Diploma or GED required.
• Prior healthcare registration experience preferred.
• Strong communication and customer service skills.
• Ability to explain financial options to patients.
• Accurate data entry and scheduling in computer systems.

Responsibilities

• Register patients and verify demographics.
• Obtain insurance cards and patient identification.
• Schedule appointments and enter data into scheduling systems.
• Explain financial options to patients and collect payments as needed.
• Process admissions paperwork and verify insurance.
• Reconcile cash drawer and record transactions.
• Assist with MyChart online scheduling and referrals.
• Refer patients to financial counselors when needed.

Skills

Customer service

Communication

Scheduling

Cash handling

Problem solving

Education

High School Diploma or GED

Job description

Mercy Health – Springfield Cancer Center is seeking a Patient Services Representative to register patients, verify demographics, collect insurance information and schedule appointments. You will assist patients with financial options, enter data accurately, and help maintain patient records with attention to detail.

The role emphasizes strong customer service, communication, and the ability to coordinate scheduling across multiple locations as needed.