Patient Services Specialist - Outpatient Infusion Center

Mercy Health; Springfield (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a Patient Services Representative (PSR) for the Outpatient Infusion Center at Springfield Cancer Center. The role handles patient registration, insurance verification, scheduling, and chart management with a focus on exceptional patient service.

The PSR may cover other physician practice locations as needed, ensuring accurate records and smooth patient flow. Team members greet patients, explain financial options, and support online scheduling tools like MyChart.

Qualifications

• Prior experience in patient registration/healthcare (preferred).
• High School Diploma or GED (required).

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service by greeting patients and the community.
• Answers calls, routes inquiries, schedules patients, and enters scheduling information into the computer system.
• Processes patients in practice at time of appointments.
• Resolves issues quickly to maintain patient flow and informs supervisor of department issues.
• Handles admissions paperwork, basic insurance verification, and secures/updates demographic information.
• Records time indicators for lobby wait times and manages cash drawer reconciliation at day end.
• Performs charge entry for external services as needed.
• Schedules referrals or follow-ups and assists with MyChart and online scheduling for patients.
• Assists patients with referrals and obtains necessary authorizations/pre-certifications when applicable.
• Pulls charts, files information, and ensures proper documentation in chart per policy.

Education

High School Diploma or GED (required)

Job description

Mercy Health is seeking a Patient Services Representative (PSR) for the Outpatient Infusion Center at Springfield Cancer Center. The role handles patient registration, insurance verification, scheduling, and chart management with a focus on exceptional patient service.

The PSR may cover other physician practice locations as needed, ensuring accurate records and smooth patient flow. Team members greet patients, explain financial options, and support online scheduling tools like MyChart.