Patient Services & Scheduling Specialist

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

UW Medical Center Radiology Services is seeking a Patient Services Specialist 2 in Seattle. The role involves handling phone triage, coordinating appointments for providers and ancillary services, and gathering patient demographics, financial and clinical information.

It requires a strong focus on patient satisfaction and teamwork within the clinic. The position is on-site with no telework, full-time 40 hours per week, and offers the opportunity for career growth within UW Medicine.

Qualifications

• High school graduation or equivalent (or equivalent combination of education/experience).
• One year of healthcare, administrative, or customer service experience.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested

Skills

Customer service

Healthcare experience

Education

High school diploma

Job description

UW Medical Center Radiology Services is seeking a Patient Services Specialist 2 in Seattle. The role involves handling phone triage, coordinating appointments for providers and ancillary services, and gathering patient demographics, financial and clinical information.

It requires a strong focus on patient satisfaction and teamwork within the clinic. The position is on-site with no telework, full-time 40 hours per week, and offers the opportunity for career growth within UW Medicine.