Patient Services & Scheduling Specialist

Women's Health Arizona; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Women's Health Arizona is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, verify insurance, and support front-desk operations.

This role emphasizes exceptional customer service in a healthcare setting, requiring strong communication, attention to detail, empathy, and the ability to coordinate with providers and staff.

A positive, patient-focused attitude and proficiency with EHR systems will help ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years in a customer service or administrative role, healthcare setting preferred.
• Excellent communication and professional interaction with patients and staff.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Familiarity with EHR systems and HIPAA regulations.
• Compassionate, empathetic attitude towards patients and families.

Responsibilities

• Greet patients at check-in/check-out and verify demographics and insurance.
• Schedule appointments and coordinate follow-ups and tests.
• Verify insurance coverage and obtain pre-authorizations as needed.
• Handle patient inquiries via calls, email, or text; relay messages to staff.
• Provide front desk administrative support; maintain orderly reception area.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Compassionate care

Multitasking

Education

High school diploma or equivalent

Associate's degree or healthcare administration certification

Tools

EHR systems

Microsoft Office

Job description

Women's Health Arizona is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, verify insurance, and support front-desk operations.

This role emphasizes exceptional customer service in a healthcare setting, requiring strong communication, attention to detail, empathy, and the ability to coordinate with providers and staff.

A positive, patient-focused attitude and proficiency with EHR systems will help ensure a smooth patient experience.