Patient Access Specialist — OB/GYN Care

Women's Care; Mesa (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision benefits

Paid time off and paid holidays

401k plan

Opportunity to make a difference in患者'

Opportunity to make a difference in患者'

Job summary

Women’s Care in Mesa, AZ is seeking a friendly front desk/administrative professional to greet patients, collect demographics, and manage daily office tasks. The role supports patient flow and HIPAA-compliant record handling.

You will assist with billing inquiries, schedule appointments, verify insurance, and help patients navigate online registration. Strong communication, organization, and computer skills are essential to deliver compassionate, efficient care.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service experience and desire to help others.
• Strong organizational skills.
• Customer-centric, warm, and professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Proficient with Microsoft Office.
• Ability to multi-task in a high-volume environment.
• Effective collaboration with patients, co-workers, and providers.
• Dependable and punctual.

Responsibilities

• Greet patients and visitors promptly and warmly.
• Collect and verify patient demographics and update profiles.
• Assist with billing concerns and time-of-service payments.
• Scan insurance cards and IDs into EMR (HIPAA compliance).
• Set up payment plans per policy.
• Explain financial policies to patients.
• Handle high volume calls and patient emails.
• Confirm upcoming appointments for next business day.
• Monitor lobby and inform patients of delays.
• Assist with online registration and forms.
• Schedule or reschedule appointments.
• Verify insurance eligibility and registration prior to visit.
• Ensure all appointments are checked out in eCW daily.
• Keep lobby front area tidy and presentable.
• Uphold Women’s Care mission and values.
• Follow HIPAA regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Multitasking

Punctuality

Computer literacy

Education

High school diploma or equivalent

Tools

eCW

MS Office

Job description

Women’s Care in Mesa, AZ is seeking a friendly front desk/administrative professional to greet patients, collect demographics, and manage daily office tasks. The role supports patient flow and HIPAA-compliant record handling.

You will assist with billing inquiries, schedule appointments, verify insurance, and help patients navigate online registration. Strong communication, organization, and computer skills are essential to deliver compassionate, efficient care.