Patient Services & Scheduling Specialist

Weill Cornell Medicine; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Weill Cornell Medicine in New York, NY is seeking an Administrative Assistant to manage incoming communications and schedule patient appointments using established protocols. The role involves updating patient demographics and insurance data in the billing system and coordinating calendars with staff.

Responsibilities include handling calls, routing messages, obtaining necessary pre-visit documents or referrals, and maintaining a neat, efficient work environment.

Qualifications

• Excellent communication skills (verbal and written).
• Demonstrated organizational skills; capable of working independently and as a team member.
• Must demonstrate a high level of proficiency in speaking, reading, writing, and comprehending English.

Responsibilities

• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
• Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Coordinates calendars and schedules appointments and meetings. Prioritizes requests for meetings and coordinates the necessary arrangements for meetings.
• Answers incoming phone calls and inquiries. Routes calls and messages within the practice management system to appropriate staff.
• Adheres to scripts and protocols for responding to requests and questions; escalates complex or difficult situations as needed.
• Schedules and/or reschedules patient appointments within the practice management system.
• Maintains general cleanliness and neatness of work areas.
• Ensures facilities and equipment are in optimal working condition; coordinates preventative maintenance and repairs as needed.

Skills

Communication

Organizational skills

English proficiency

Education

High School Diploma

Job description

Weill Cornell Medicine in New York, NY is seeking an Administrative Assistant to manage incoming communications and schedule patient appointments using established protocols. The role involves updating patient demographics and insurance data in the billing system and coordinating calendars with staff.

Responsibilities include handling calls, routing messages, obtaining necessary pre-visit documents or referrals, and maintaining a neat, efficient work environment.