Patient Care Secretary & Front Desk Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 35,000 - 39,000; Full time

Job summary

Weill Cornell Medicine on the Lower East Side seeks a Medical Secretary to provide administrative and patient care coordination support for one or more providers under direct supervision.

You will schedule and manage appointments, verify insurance, handle front desk activities, and maintain charts using EPIC and eMR systems. This non-exempt role offers Monday-Friday work with 35 hours weekly.

Qualifications

• 1+ years of experience in customer/patient service over telephone and in person.
• Familiarity with medical scheduling and charting systems (EPIC preferred).
• Knowledge of CPT, ICD-9, and ICD-10 coding.

Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for patients using the scheduling system.
• Triage telephone inquiries, take messages and escalate issues as needed.
• Prepare patient charts and registration face sheets for visits.
• Process medical record requests and verify patient demographics and insurance information.
• Verify insurance eligibility and obtain pre-authorization if required; discuss patient financial responsibilities.
• Assist with front-end revenue cycle tasks including check-in/check-out and time-of-service payments.
• May perform chaperone duties during patient exams.

Skills

Customer service

Appointment scheduling

Telephone & in-person support

Medical terminology CPT/ICD coding

Education

High school diploma or GED

Tools

EPIC scheduling system

EPIC-Care eMR

Job description

Weill Cornell Medicine on the Lower East Side seeks a Medical Secretary to provide administrative and patient care coordination support for one or more providers under direct supervision.

You will schedule and manage appointments, verify insurance, handle front desk activities, and maintain charts using EPIC and eMR systems. This non-exempt role offers Monday-Friday work with 35 hours weekly.