Senior Patient Access & Scheduling Lead

Weill Cornell Medicine; New York (NY); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Weill Cornell Medicine in New York, NY is seeking a Senior Patient Access Coordinator to support complex scheduling across multiple service lines and to perform QA call evaluations. You will handle inbound and outbound calls, coordinate referrals, and mentor staff in a fast-paced clinical setting.

The role emphasizes excellent customer service, problem solving, and independent judgment to ensure timely patient access and high-quality service delivery across departments.

Qualificações

• High school diploma required with strong communication and customer service skills.
• Experience in scheduling and call handling in a healthcare setting preferred.
• Ability to coach colleagues and maintain workflow across service lines.

Responsabilidades

• Handle inbound and outbound calls and messages for complex scheduling needs.
• Coordinate referrals, arrange referred appointments within required timelines.
• Perform QA call evaluations and support workforce management activities.
• Mentor and guide Patient Access Coordinators on best practices.
• Identify performance trends and communicate improvement recommendations.

Conhecimentos

Communication skills

People skills

Time management

Problem solving

Independent judgment

Formação académica

High School Diploma

Descrição da oferta de emprego

Weill Cornell Medicine in New York, NY is seeking a Senior Patient Access Coordinator to support complex scheduling across multiple service lines and to perform QA call evaluations. You will handle inbound and outbound calls, coordinate referrals, and mentor staff in a fast-paced clinical setting.

The role emphasizes excellent customer service, problem solving, and independent judgment to ensure timely patient access and high-quality service delivery across departments.