Patient Service Specialist- GI Clinic

3M HEALTHCARE; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

Vanderbilt Health, based in Nashville, TN, seeks an Associate Patient Service Specialist to provide front-line patient support before, during, and after appointments. You will help navigate scheduling across services, coordinate registrations, and maintain effective communication with patients and external facilities.

Join a health system focused on teamwork, technology-enabled care, and compassionate service, with opportunities for professional growth and comprehensive benefits.

Qualifications

• Proven experience in front-line patient service is preferred.
• Ability to coordinate patient appointments and relate with multiple services.
• Familiarity with hospital computer systems and patient portals.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders and consults are ready.
• Communicates with patients through the patient portal and directs as needed.
• Performs duties with professional administrative support to ensure efficient workflow.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Procedural Scheduling

Education

High School Diploma or GED

Job description

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization

GI/CHN Admin Staff

Job Summary

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Shift

8:00am - 4:30, Monday - Friday, No Nights No weekend

Shift:

KEY RESPONSIBILITIES

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities : Supporting Colleagues :

Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Common Problems: Ensures high quality. - Offers Support: relies some – … –It does not appear to be…-; … ..?? I strongly a lot of time and Understanding –Ok? I - Previous disputes? (?) ; (???), ..?? ⁀…)…

Position Qualifications

Position Qualifications:Responsibilities:Certifications:Work Experience:Relevant Work ExperienceExperience Level:1 yearEducation:High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.