Patient Services & Scheduling Specialist

Tennessee Oncology; Mount Juliet (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

The Surgical Clinic (TSC) in Middle Tennessee is seeking a Patient Services Coordinator to deliver outstanding front-desk service, greet patients, schedule appointments, and manage medical records in a busy clinic. You will verify demographics and insurance, collect copays, process payments, and maintain HIPAA-compliant documentation across EMR and billing systems to ensure a seamless patient experience.

Ideal candidates show excellent communication, strong organization, and a customer-service

Qualifications

• Good verbal and written communication skills.
• Ability to work productively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

Responsibilities

• Perform front office duties, including checking in patients and visitors, collecting copays and balances, directing patient flow, and monitoring the waiting room.
• Verify demographics and insurance; obtain referrals and authorizations prior to visits.
• Complete end-of-day reports, reconcile payments, and submit to billing or clinic manager.
• Send appointment-related paperwork and letters to patients.
• Call patients prior to appointments to confirm scheduling and provide location instructions.
• Process retail sales and document transactions across multiple platforms.
• Schedule appointments and maintain clinic schedules for multiple physicians.
• Manage a multiline phone system and transfer calls as needed.
• Maintain patient records in the EMR system in compliance with HIPAA guidelines.
• Distribute dictated notes and letters to referring offices.
• Perform general admin tasks e.g., data entry, copying, faxing, emailing.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

The Surgical Clinic (TSC) in Middle Tennessee is seeking a Patient Services Coordinator to deliver outstanding front-desk service, greet patients, schedule appointments, and manage medical records in a busy clinic. You will verify demographics and insurance, collect copays, process payments, and maintain HIPAA-compliant documentation across EMR and billing systems to ensure a seamless patient experience.

Ideal candidates show excellent communication, strong organization, and a customer-service