Patient Services Coordinator - Front Desk & Clinic Support

The US Oncology Network; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Cancer Specialists in East Tennessee seeks a Patient Services Coordinator to help patients through check-in and check-out, ensuring a positive and consistent experience from the moment they walk in.

You will greet patients, collect copays, coordinate appointments, and navigate EMR systems, using your organization and communication skills to support our clinical staff in a fast-paced oncology clinic.

Qualifications

• High school diploma or equivalent required; an associate’s degree in a business-related field is preferred.
• Proficiency with computer systems and Microsoft Office required.
• At least one year of prior experience in a similar medical clinic position.
• Ability to sit/stand for long periods and lift up to 40 pounds.

Responsibilities

• Greet patients and complete check-in in a timely manner, notifying clinical staff of arrivals.
• Provide red-carpet customer service by asking appropriate questions to assess needs.
• Collect copays and balances and provide receipts.
• Coordinate appointment scheduling during check-out.
• Navigate EMR and communicate with staff within the clinic system.
• Keep the lobby and desk area tidy.
• Assist with additional tasks as needed.

Skills

Greet patients

Customer service

Organization

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree in business-related field

Tools

EMR systems

Microsoft Office

Job description

Tennessee Cancer Specialists in East Tennessee seeks a Patient Services Coordinator to help patients through check-in and check-out, ensuring a positive and consistent experience from the moment they walk in.

You will greet patients, collect copays, coordinate appointments, and navigate EMR systems, using your organization and communication skills to support our clinical staff in a fast-paced oncology clinic.