US - Patient Services Representative

Shriners Children’s Hospital; Las Vegas (NV); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Shriners Children’s is seeking an on-site administrative professional to support patient communications, scheduling, and record-keeping. You will respond to inquiries with empathy, guide patients through services and clinic processes, and ensure timely documentation in the EHR. Triage urgent calls and protect patient privacy in all interactions.

The role emphasizes active listening, clear communication, and collaboration with care teams to enhance patient satisfaction within a pediatric setting.

Qualifications

• Must communicate with empathy and professionalism.
• Ability to triage calls according to established protocols.
• Accurate and timely documentation in the electronic health record (EHR).
• Commitment to HIPAA and privacy standards.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and escalation as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.

Skills

Empathy

Professional communication

Active listening

HIPAA compliance

Tools

EHR documentation

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description Communication

• Respond to patient and family inquiries with professionalism and empathy.


• Provide accurate information regarding services, appointments, directions, and clinic processes.


• Triage urgent calls according to established protocols and escalation as appropriate.


• Accurately documents all patient interactions in the electronic health record (EHR).


• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.

Administrative/Operational Tasks

• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.


• Verify and update patient demographics, insurance information, and authorizations.


• Route messages and requests to the appropriate clinical or administrative staff.


• Maintain compliance with HIPAA and organizational privacy standards.

Professional Development

• Attend required meetings, in-services, and complete ongoing education, and competency training


• Engage in team meetings and contribute to process improvement initiatives.


• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.


• Uphold a patient-centered approach and model organizational values in all interactions.

Other Duties

Other Duties ·Please note, while Shriners Children’s has established expectations and leading practices for many daily workflows, duties and responsibilities, these are not all inclusive and are subject to change based on the needs of the organization Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!