Patient Services & Scheduling Specialist

State Of Franklin Healthcare Group; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Long-term disability insurance

Employee stock ownership plan

401(k) company contributions

Voluntary medical, dental, vision, and

Life insurance options

Job summary

State of Franklin Healthcare Associates seeks a clerical professional for Johnson City, TN, to manage patient records, process paperwork, and support revenue cycle activities in a busy medical office. You will verify demographics and insurance, update EMR, collect payments, and assist patients with forms and inquiries.

The role emphasizes accuracy, customer service, and adherence to privacy policies while handling appointments and inquiries in a team-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service position.
• Basic knowledge of insurance and billing procedures, ICD-10, CPT and HCPCS coding.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Record keeping

Education

High school diploma

Tools

EMR system

Job description

State of Franklin Healthcare Associates seeks a clerical professional for Johnson City, TN, to manage patient records, process paperwork, and support revenue cycle activities in a busy medical office. You will verify demographics and insurance, update EMR, collect payments, and assist patients with forms and inquiries.

The role emphasizes accuracy, customer service, and adherence to privacy policies while handling appointments and inquiries in a team-driven environment.