PATIENT SERVICE REPRESENTATIVE

State Of Franklin Healthcare Group; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Long-term disability insurance

Employee stock ownership plan

401(k) company contributions

Voluntary medical, dental, vision, and

Life insurance options

Job summary

State of Franklin Healthcare Associates seeks a clerical professional for Johnson City, TN, to manage patient records, process paperwork, and support revenue cycle activities in a busy medical office. You will verify demographics and insurance, update EMR, collect payments, and assist patients with forms and inquiries.

The role emphasizes accuracy, customer service, and adherence to privacy policies while handling appointments and inquiries in a team-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service position.
• Basic knowledge of insurance and billing procedures, ICD-10, CPT and HCPCS coding.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Record keeping

Education

High school diploma

Tools

EMR system

Job description

Job DetailsJob Location: 19034 ADMINISTRATION - JOHNSON CITY, TN 37615Position Type: Full TimeJob Category: Clerical

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans(restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!