Patient Services & Scheduling Specialist

State Of Franklin Healthcare Group; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Provided Life and Accidental

Long Term Disability Insurance

Employee Stock Ownership Plan

401(k) Company Contributions

Voluntary Medical/Dental/Vision

HSA Company Match

Vacation, Personal, Sick and Holiday

Tuition Assistance Programs

And more!

Job summary

State of Franklin Healthcare Associates is seeking a full-time clerical professional to support patient intake and recordkeeping at the Johnson City location. You will review demographics and insurance, guide patients through forms, and manage EMR entries and payments.

Experience in medical offices or customer service is preferred, with basic knowledge of ICD-10, CPT, and HCPCS coding. Strong communication and accuracy are essential.

Qualifications

• High school diploma or equivalent.
• Excellent grammar, punctuation and sentence structure.
• Experience in medical office or customer service is desirable.
• Basic knowledge of insurance and billing procedures (ICD-10, CPT, HCPCS) is a plus.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver’s license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Attention to detail

Communication skills

Data entry

Education

High school diploma or equivalent

Tools

EMR software

Billing systems

Job description

State of Franklin Healthcare Associates is seeking a full-time clerical professional to support patient intake and recordkeeping at the Johnson City location. You will review demographics and insurance, guide patients through forms, and manage EMR entries and payments.

Experience in medical offices or customer service is preferred, with basic knowledge of ICD-10, CPT, and HCPCS coding. Strong communication and accuracy are essential.