Patient Services & Scheduling Specialist

OneOncology; Hickory (NC); On-site; USD 35,000 - 44,000; Full time

Job summary

Carolina Oncology Specialists in Hickory, NC, is seeking a patient-focused Scheduling Assistant/Front Desk Attendant. You will greet patients, verify demographics and insurance, collect co-pays, and support scheduling and front desk operations in a fast-paced outpatient setting.

The ideal candidate has a high school diploma, excellent communication, strong organization, and proficiency with EMR systems. You will collaborate with clinical staff to ensure smooth patient flow and accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with EMR systems and basic computer applications.

Responsibilities

• Greet and check in patients in a professional, courteous, and empathetic manner.
• Verify patient demographics, insurance information, and required documentation.
• Maintain a clean, organized, welcoming reception area and manage check-in/out processes.
• Enter patient insurance policies and perform real-time eligibility checks in the PM system.
• Schedule, reschedule, and confirm appointments; coordinate multi-visit visits.
• Assist with insurance verification and referral tracking; support front office workflows.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

EMR proficiency

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Carolina Oncology Specialists in Hickory, NC, is seeking a patient-focused Scheduling Assistant/Front Desk Attendant. You will greet patients, verify demographics and insurance, collect co-pays, and support scheduling and front desk operations in a fast-paced outpatient setting.

The ideal candidate has a high school diploma, excellent communication, strong organization, and proficiency with EMR systems. You will collaborate with clinical staff to ensure smooth patient flow and accurate records.