Patient Services & Scheduling Specialist

SEP Summit Medical Group, Inc.; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights / no weekends

Medical insurance

Dental insurance

Vision insurance

403(b) with match

Paid time off

Career growth opportunities

Job summary

St. Elizabeth Physicians in Kentucky is seeking a Patient Service Representative II who will collect demographic and insurance information to support the revenue cycle.

The role may also handle payments, customer service, phone calls, data entry into EMR, scheduling, referral processing, and related tasks. The position emphasizes HIPAA/OSHA compliance and timely completion of duties essential to patient operations.

Qualifications

• Minimum: High School Diploma/G.E.D.
• Desired: Medical Office experience
• Knowledge of Excel, Word, Outlook and PowerPoint

Responsibilities

• Schedules appointments for patients either by phone when they call or in person during office visits.
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

Skills

Customer service

Communication

Education

High School Diploma/G.E.D.

Tools

Excel

Word

Outlook

PowerPoint

Job description

St. Elizabeth Physicians in Kentucky is seeking a Patient Service Representative II who will collect demographic and insurance information to support the revenue cycle.

The role may also handle payments, customer service, phone calls, data entry into EMR, scheduling, referral processing, and related tasks. The position emphasizes HIPAA/OSHA compliance and timely completion of duties essential to patient operations.