Remote Patient Access Specialist I (Call Center)

St. Elizabeth Physicians; Erlanger (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

PTO

Medical/dental/vision

403b with match

Growth opportunities

Job summary

St. Elizabeth Physicians is seeking a Patient Access Specialist I (Call Center) in the Erlanger, KY area.

This non-exempt, regular full-time role focuses on managing high volumes of inbound/outbound calls, capturing patient demographics and insurance details, and coordinating appointments and referrals to support a smooth revenue cycle. Key duties include scheduling, verification of demographic and insurance data, collecting payments, data entry into the EMR, and ensuring HIPAA/OSHA compliance.

Qualifications

• Minimum: High School Diploma/G.E.D.
• Desired: Medical Office Experience
• Less than 3 years of experience in a medical practice, customer service or revenue cycle department

Responsibilities

• Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA.
• Schedules appointments for patients. Matches physician/clinician availability with patient preferences in terms of date and time.
• Verifies patient demographic information.
• Verifies current insurance and updates in the practice management system.
• Provide information and resolve issues from patients/family members and insurance companies with empathy and compassion.
• Collects co-pays, self pays, and outstanding balances.
• Updates the practice management system with new patient demographics.
• Other duties and responsibilities as assigned are complete on a timely, thorough and accurate basis.

Skills

Customer service

Education

High School Diploma/G.E.D.

Tools

EMR system

Job description

St. Elizabeth Physicians is seeking a Patient Access Specialist I (Call Center) in the Erlanger, KY area.

This non-exempt, regular full-time role focuses on managing high volumes of inbound/outbound calls, capturing patient demographics and insurance details, and coordinating appointments and referrals to support a smooth revenue cycle. Key duties include scheduling, verification of demographic and insurance data, collecting payments, data entry into the EMR, and ensuring HIPAA/OSHA compliance.