Patient Access & Scheduling Specialist

American Oncology Network; Waycross (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions. The role requires accurate documentation, strong customer service, and cross-coverage across stations as needed.

The position emphasizes attention to HIPAA-compliant records, teamwork, and reliable patient communication in a fast-paced oncology environment.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: 1 year in healthcare setting; physician office experience preferred.
• Skills: Strong interpersonal and communication skills with multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity; document status in the EMR.
• Collect and post patient payments; issue receipts and notify Financial Counselor when payment cannot be made.
• Schedule and manage patient appointments; coordinate physician requests and changes.
• Maintain patient charts and documentation; respond to medical record requests and ensure HIPAA compliance.
• Balance cash drawers and prepare daily close documentation per protocols.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

MS Office

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word

Excel

Job description

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions. The role requires accurate documentation, strong customer service, and cross-coverage across stations as needed.

The position emphasizes attention to HIPAA-compliant records, teamwork, and reliable patient communication in a fast-paced oncology environment.