Patient Services & Scheduling Specialist

Cottage Hospital; Haverhill (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Cottage Hospital in Woodsville, NH is seeking a full-time Patient Services Representative for the Rowe Health Center. You will be the first point of contact for patients, handling scheduling, demographics, insurance details, and payment processing.

You will greet patients, collect copayments, obtain prior authorizations, book follow-up appointments, and support administrative tasks in a fast-paced, patient-centered environment.

Qualifications

• Prior customer service, administrative support, or office experience.
• Ability to greet patients and collect payments.
• Familiarity with scheduling and insurance information.

Responsibilities

• Processes calls efficiently and politely.
• Greets patients/visitors and updates demographics, insurance and payments status.
• Collects copayments/balances and discusses payment plans with patients.
• Obtains prior authorizations and processes referrals per clinic protocols.
• Books follow-up and other appointments as needed.
• Performs scanning, filing and other administrative duties.
• Orders and tracks office supplies.

Skills

Customer service

Administrative support

Phone etiquette

Job description

Cottage Hospital in Woodsville, NH is seeking a full-time Patient Services Representative for the Rowe Health Center. You will be the first point of contact for patients, handling scheduling, demographics, insurance details, and payment processing.

You will greet patients, collect copayments, obtain prior authorizations, book follow-up appointments, and support administrative tasks in a fast-paced, patient-centered environment.