Patient Services Representative for the Rowe Health Center

Cottage-Hospital; Haverhill (NH); On-site; USD 38,000 - 46,000; Full time

Job summary

Cottage Hospital is seeking a detail-oriented Patient Services Representative for the Rowe Health Center in Woodsville, NH. You will be the first point of contact, greeting patients, scheduling appointments and handling insurance information.

The role includes processing referrals, obtaining prior authorizations, handling payments, and performing general administrative duties in a fast-paced, patient-centered environment.

Qualifications

• Prior customer service, administrative support, and/or office experience.
• Detail-oriented and friendly.
• Ability to handle payments and insurance information.

Responsibilities

• Handle incoming/outgoing calls courteously and efficiently.
• Greet patients, update demographics, insurance and payment status.
• Collect copayments/balances and discuss payment plans with patients.
• Obtain prior authorizations and process referrals per clinic protocols.
• Book follow-up and other appointments as needed.
• Perform scanning, filing and other administrative tasks.
• Order and track office supplies.
• Perform other duties as requested.

Skills

Customer service

Administrative support

Office experience

Job description

Patient Services Representative for the Rowe Health Center

Job Category: Regular Employees

Requisition Number: PATIE001362

• Posted : September 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Woodsville, NH 03785, USA

Description

We’re looking for a detail-oriented and friendly full-time Patient Service Representative to join our Rowe Health Center. As a PSR, you’ll be the first point of contact for patients, handling tasks such as greeting, scheduling appointments, managing insurance information, processing referrals, and obtaining prior authorizations. You’ll also support administrative duties like scanning, filing, and processing payments. If you enjoy working in a fast-paced, patient-centered environment,

DUTIES & RESPONSIBILITIES:

• Processes incoming and outgoing telephone calls efficiently and as politely as possible.
• Greets patients and visitors and has patients fill out appropriate forms, checking for any missing or changed information. Updates patients’ demographics, insurance and payments status as necessary.
• Collects copayments/balances from patients. Reviews with patient any overdue balance on the account and assists with payment plan options. Works with patients to resolve any billing concerns.
• Obtains prior authorizations from insurance payers and processes provider orders and referrals according to clinic protocols.
• Books follow-up appointments and other appointments as necessary with patients.
• Performs scanning, filing and other administrative duties/tasks.
• Orders and tracks office supplies.
• Performs other duties as requested or assigned.

Cottage Hospital: Where you can learn, grow and give back.

Qualifications

Experience

Preferred

Prior customer service, administrative support, and/or office experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.