Patient Experience & Scheduling Specialist

Northwestern Medicine; South Elgin (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and manage ongoing demographic data with accuracy. You will answer calls, schedule appointments, and coordinate outside testing while maintaining patient confidentiality and compliance with company policies.

In this role you will act as a liaison between patients and the practice, provide back-up scheduling support, and ensure accurate charting and documentation

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of customer service experience.

Responsibilities

• Greet patients and register them, verify insurance, and collect co-pays.
• Update patient demographic and company information.
• Answer phone and schedule appointments.
• Direct and document patient calls as appropriate.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice.

Skills

Customer service

Phone etiquette

Education

High school diploma or GED

Bachelor’s degree

Tools

Epic chart

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, register them, verify insurance, collect co-pays, and manage ongoing demographic data with accuracy. You will answer calls, schedule appointments, and coordinate outside testing while maintaining patient confidentiality and compliance with company policies.

In this role you will act as a liaison between patients and the practice, provide back-up scheduling support, and ensure accurate charting and documentation