Front Desk & Patient Services Specialist

American Oncology Network, Inc.; Macon (GA); On-site; USD 22,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support for patients and caregivers in a fast-paced oncology setting.

The role encompasses intake, scheduling, EMR documentation, and basic billing tasks while delivering outstanding customer service across multiple sites. Strong communication, organizational skills, and attention to detail are essential as you work across departments to ensure accurate records, timely payments, and a positive patient

Qualifications

• High School Diploma required; Associate degree preferred.
• At least 1 year of experience in a healthcare setting.
• Strong customer service, communication, and multitasking skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet patients and caregivers professionally and verify identity.
• Schedule patient appointments and coordinate with physicians.
• Maintain and update patient records in EMR and billing systems.
• Collect payments and post co-pays; notify Financial Counselor when needed.
• Respond to calls and messages, ensuring HIPAA-compliant communication.
• Support across multiple Patient Services stations as needed.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Detail-oriented

Education

High School Diploma

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end support for patients and caregivers in a fast-paced oncology setting.

The role encompasses intake, scheduling, EMR documentation, and basic billing tasks while delivering outstanding customer service across multiple sites. Strong communication, organizational skills, and attention to detail are essential as you work across departments to ensure accurate records, timely payments, and a positive patient