Pediatric Front Desk Specialist

Lehigh Valley Health Network; Easton (Northampton County); On-site; USD 32,000 - 46,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative for LVPG-L Pediatrics at Madison Farms. The role focuses on front-desk duties, patient check-in, appointment scheduling, and coordination with care teams to ensure a positive patient experience.

The position requires a High School Diploma/GED, strong customer service and computer skills, and the ability to adapt to changing priorities. Join a nationally recognized health network with a patient-centered mission.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Able to adapt to changing priorities and maintain accuracy.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains and verifies insurance authorizations/ precertification and handles medical record requests.
• Schedules and confirms patient appointments and manages the patient schedule.
• Performs scheduling, scanning, billing, filing, referrals and other clerical tasks in a timely manner.
• Provides patient outreach via phone and EMR messaging.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma/GED

Tools

EMR workflows

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative for LVPG-L Pediatrics at Madison Farms. The role focuses on front-desk duties, patient check-in, appointment scheduling, and coordination with care teams to ensure a positive patient experience.

The position requires a High School Diploma/GED, strong customer service and computer skills, and the ability to adapt to changing priorities. Join a nationally recognized health network with a patient-centered mission.