Patient Service Coordinator - Johnson Ave. Clinic - Full-Time

Mercy Physician Services, Inc.; Cedar Rapids (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

Mercy Physician Services, Inc. is seeking a patient services clerk to provide friendly, responsive front-desk support in a Cedar Rapids medical office. You will answer phones, schedule visits, collect copays, and balance entries in EPIC while maintaining accurate patient records.

The role emphasizes strong communication, clerical accuracy, and teamwork with clinicians and the billing team to ensure efficient patient care and office workflow.

Qualifications

• Experience in a medical office setting preferred.
• Two years of customer service experience preferred.
• Knowledge of medical insurance and billing processes preferred.

Responsibilities

• Answer phones and route calls promptly and professionally.
• Schedule and manage patient visits and confirmations.
• Process payments, copays and balances at time of service using EPIC and payment tools.
• Handle mail and routine correspondence, scan and organize docs.
• Maintain accurate patient demographics and insurance information in the system.
• Assist with lab and X-ray paperwork and test scheduling.
• Respond to standard billing questions and escalate complex issues.

Skills

Phone etiquette

Communication skills

Word processing

Medical terminology

Insurance eligibility knowledge

Education

High School Diploma or equivalent

Tools

Epic

RightFax

Virtual Merchant

Job description

Schedule:Monday - Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 3:00 pmWork ShiftDayScheduled Weekly Hours40SummaryThis job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.Job DescriptionJob DutiesAnswers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.Opens, dates and distributes incoming mail and answers routine correspondence.Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.Maintains and accurately balances cash drawer on a daily basis.Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.Registers the patient in Epic upon arrival and collects accurate demographic information, completes \"checklist\", and does not bypass stops.Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesKnowledge, Skills and AbilitiesWord processing/computer knowledge required.Medical terminology and coding background preferred.Effective communication skills.Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).Professional ExperienceOne year experience in a medical office environment preferred. Two years customer service experience preferred.EducationHigh School Diploma or equivalent preferred.Licensure, Certification, RegistrationN/APhysical RequirementsSedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently .Pay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.