Patient Services & Scheduling Specialist

Tower Health; Birdsboro, Northern (Berks County, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to join its Pennsylvania network. The role involves patient registration, scheduling, and courteous customer service to support efficient department operations.

Responsibilities include verifying insurance, processing preauthorizations, collecting payments, and scanning documents into the EMR system. Prior experience is not required, but strong communication and clerical skills are essential.

Qualifications

• High school diploma or GED; relevant experience may be considered.
• Completes and maintains all competencies and trainings as required for role.
• BLS Certification - Based on department.
• No experience required.

Responsibilities

• Register patients and schedule appointments.
• Verify and record insurance information; process preauthorization requests.
• Collect copays and balance payments; perform clerical tasks.
• Scan documents into EMR; support department operations.
• Maintain friendly, courteous, and professional interaction with patients and families.

Skills

Customer Service

Detail Oriented

Excellent Communication

Excellent Interpersonal

General Clerical

Medical Terminology

Microsoft Office

Multi Line Telephone

Multitasking

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

EMR Systems

Job description

Tower Health is seeking a Patient Services Representative to join its Pennsylvania network. The role involves patient registration, scheduling, and courteous customer service to support efficient department operations.

Responsibilities include verifying insurance, processing preauthorizations, collecting payments, and scanning documents into the EMR system. Prior experience is not required, but strong communication and clerical skills are essential.