Patient Experience & Scheduling Specialist

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Temple Health – Temple University Health System is seeking a Patient Services Representative to support patient registration, scheduling, and clerical duties at our Philadelphia campus. The role emphasizes accurate insurance processing, copay collection, and EMR documentation while maintaining a friendly, professional approach with patients and staff.

The ideal candidate will have a high school diploma, experience in a healthcare or receptionist setting is a plus, and strong organizational and

Qualifications

• High School Diploma or GED required.
• Experience in patient services or administrative roles is a plus.
• Ability to verify insurance information accurately.

Responsibilities

• Register patients and schedule appointments.
• Provide excellent customer service and clerical support.
• Collect copays and balance payments; verify insurance information.
• Process preauthorizations and scanning of documents into EMR.
• Maintain courteous communication with patients, families, vendors and staff.

Skills

Customer service

Communication skills

Clerical tasks

Friendly demeanor

Education

High School Diploma or GED

Tools

EMR systems

Job description

Temple Health – Temple University Health System is seeking a Patient Services Representative to support patient registration, scheduling, and clerical duties at our Philadelphia campus. The role emphasizes accurate insurance processing, copay collection, and EMR documentation while maintaining a friendly, professional approach with patients and staff.

The ideal candidate will have a high school diploma, experience in a healthcare or receptionist setting is a plus, and strong organizational and