Patient Services & Scheduling Specialist

Talentify; Berkeley Heights (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Talentify is seeking a Patient Services Coordinator to join the Berkeley Heights general surgery department. The role focuses on welcoming patients, checking in, and managing a high volume of phone calls while coordinating surgical and imaging scheduling.

You will document accurately in Athena and coordinate with hospitals using RIS, ensuring smooth patient flow and a positive front-desk experience in a fast-paced clinic.

Qualifications

• Experience as a medical receptionist or in patient access within a high-volume medical setting.
• Professional surgical scheduling experience (minimum of 6 months).
• Hands-on experience with electronic medical records (EMR), specifically Athena.
• Experience using RIS or similar imaging scheduling platforms for procedure scheduling.
• Strong customer service skills with a friendly and professional demeanor.
• Ability to manage and prioritize a high volume of phone calls and patient interactions.
• Excellent attention to detail when handling patient information, insurance data, and scheduling tasks.
• Effective multitasking skills in a busy clinical environment.

Responsibilities

• Welcome and check in patients upon arrival to the general surgery department and vascular lab.
• Provide patients with initial forms and ensure all required documentation is completed prior to their appointment.
• Answer and manage all incoming phone calls for the department, including those related to surgical scheduling and patient inquiries.
• Greet patients in a professional and friendly manner, ensuring a positive experience at the front desk.
• Scan and verify patient insurance cards to confirm coverage and acceptance for consultations.
• Collect copays from patients and handle payments accurately and securely.
• Enter and update patient information and insurance details in Athena, the electronic health record (EHR) system.
• Coordinate surgical scheduling, ensuring procedures are accurately booked and documented.
• Use the RIS imaging scheduling platform to schedule procedures and imaging appointments.
• Schedule procedures directly with hospitals, including managing paper-based scheduling processes as needed.
• Maintain a high level of attention to detail when handling patient records, insurance information, and scheduling data.
• Multitask effectively in a high-volume environment, balancing in-person patient needs with continuous phone traffic.
• Collaborate with clinical and administrative staff to support smooth patient flow through the general surgery department and vascular lab.

Skills

Front desk experience

Surgical scheduling

Athena EMR

RIS scheduling

Customer service

Phone call management

Attention to detail

Multitasking

Tools

Athena EMR

RIS platform

Job description

Talentify is seeking a Patient Services Coordinator to join the Berkeley Heights general surgery department. The role focuses on welcoming patients, checking in, and managing a high volume of phone calls while coordinating surgical and imaging scheduling.

You will document accurately in Athena and coordinate with hospitals using RIS, ensuring smooth patient flow and a positive front-desk experience in a fast-paced clinic.