Patient Experience & Scheduling Specialist

Summit Health Management; Berkeley Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly Patient Service Representative to greet visitors, manage registrations, and route inquiries, ensuring a smooth check-in experience for patients and families. You will handle telephone calls, verify insurance, process self-pay charges, record payments, and support billing and scheduling workflows with our clinical teams across satellite offices in New Jersey.

The role requires excellent customer service, basic computer skills, and familiarity with EHR/Practice

Qualifications

• High School Diploma or GED is required.
• Previous PSR or medical office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills and friendly demeanor.
• Basic computer proficiency with Windows-based software.
• Familiarity with EHR and practice management systems preferred.

Responsibilities

• Greets visitors, patients and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through the registration process and provides excellent service.
• Answers telephone promptly, directs calls, and takes accurate messages.
• Informs patients of delays and assists with comfort as needed.
• Posts self-pay charges, collects payments, and reconciles daily payments.
• Schedules and enters orders for diagnostic tests and appointments according to guidelines.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a friendly Patient Service Representative to greet visitors, manage registrations, and route inquiries, ensuring a smooth check-in experience for patients and families. You will handle telephone calls, verify insurance, process self-pay charges, record payments, and support billing and scheduling workflows with our clinical teams across satellite offices in New Jersey.

The role requires excellent customer service, basic computer skills, and familiarity with EHR/Practice