Medical Front Desk & Patient Experience Specialist

Select Medical; New Bern (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision coverage

401(k) retirement plan with company-m匹

Job summary

Select Medical in New Bern, NC is seeking a Patient Service Specialist to greet and register patients, explain visit flow, and coordinate appointments at our outpatient physical therapy center. You will help create a welcoming and efficient experience for every patient as they check in and plan their next visit.

You will also handle co-pays, verify insurance, schedule visits, and communicate with attorneys, insurers, and care teams to support smooth operations and patient satisfaction.

Qualifications

• High School Diploma or GED is required.
• Health Care Experience is required or preferred.
• 1 Year of Medical Office Experience is preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Health Care Experience

Education

High School Diploma or GED

1 Year of Medical Office Experience

Job description

Select Medical in New Bern, NC is seeking a Patient Service Specialist to greet and register patients, explain visit flow, and coordinate appointments at our outpatient physical therapy center. You will help create a welcoming and efficient experience for every patient as they check in and plan their next visit.

You will also handle co-pays, verify insurance, schedule visits, and communicate with attorneys, insurers, and care teams to support smooth operations and patient satisfaction.