Patient Service Representative, CEP Urology

CarolinaEast Health System; North Carolina; On-site; USD 21,000 - 26,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a friendly Patient Service Representative to greet and direct visitors, answer phones, and schedule appointments. This role acts as the first point of contact for patients and coordinates with medical staff to ensure smooth check-ins.

You will deliver outstanding customer service, handle multiple tasks with accuracy, and maintain patient information with confidentiality in a fast-paced clinic environment.

Qualifications

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct, answer phones, and schedule patients.
• Serve as liaison between patient and medical support staff.

Skills

Customer service

Healthcare knowledge

Phone etiquette

Education

High school diploma or GED

Job description

Job Description

Job Summary: The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

About CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.

CarolinaEast Physicians is made up of over 150 physicians, and mid-level providers who provide care to patients spanning four eastern North Carolina Counties. We have specialties including Primary Care, Pediatrics, Rheumatology, Cardiology, Pulmonology, Neurology, Podiatry, Endocrinology, Cardiovascular Surgery, Otolaryngology, General Surgery, Oncology, Urology, Physical Medicine and Rehab, Orthopedics, Psychiatry, and Gastroenterology.

Minimum Requirements

• High school diploma or GED. Word Processing and computer experience.


• Previous experience in a healthcare medical clinic setting or customer service.


• Knowledge of medical terminology is preferred.


• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.