Patient Services & Scheduling Coordinator

mercycare; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

MercyCare is seeking a Medical Office Assistant to provide clerical support in a patient-centered environment. The role involves front-desk tasks, medical record handling, and basic billing responsibilities using Epic and related systems.

The ideal candidate will have 1 year in a medical office and strong communication skills, with preference for experience in medical terminology and insurance processes. This is an on-site position with standard day shifts.

Qualifications

• One year experience in a medical office environment preferred.
• Two years customer service experience preferred.
• Medical terminology and coding background preferred.

Responsibilities

• Answers the telephone and disperses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient visits per office procedures.
• Retrieves and disperses messages from answering service and facsimile including RightFax.
• Opens, dates and distributes incoming mail and handles routine correspondence.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances charges and payments with daily reports; notes discrepancies to supervisor.
• Maintains and balances cash drawer daily.
• Registers patients in Epic and collects demographic information accurately.

Skills

Word processing

Effective communication

Insurance knowledge

Medical terminology

Education

High School Diploma or equivalent

Tools

EPIC

RightFax

Virtual Merchant

Job description

MercyCare is seeking a Medical Office Assistant to provide clerical support in a patient-centered environment. The role involves front-desk tasks, medical record handling, and basic billing responsibilities using Epic and related systems.

The ideal candidate will have 1 year in a medical office and strong communication skills, with preference for experience in medical terminology and insurance processes. This is an on-site position with standard day shifts.