Patient Services & Scheduling Coordinator

UCSF Health Medical Foundation; Santa Cruz (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Job summary

UCSF Health Medical Foundation is seeking a Customer Service oriented Patient Service Representative to join the practice under the Clinic Manager. The role serves as the initial contact for patients and external physicians, handling registration, scheduling, billing inquiries, and MyChart support with diplomacy and accuracy.

You will check-in/out patients, post payments in real time, update demographics, and assist in resolving billing issues while maintaining HIPAA standards and high-quality

Qualifications

• Excellent public relations/customer service skills required.
• Ability to communicate with patients and physicians effectively.
• Experience with registration, scheduling, billing/claims support, and MyChart.

Responsibilities

• Answers phones professionally to assist callers with healthcare objectives.
• Gathers patient information: registration, insurance, payments, and appointment details.
• Registers new patients and processes paperwork; collects copays and follows up on payments.
• Schedules and confirms appointments; monitors schedules for capacity.
• Processes billing corrections and resolves billing issues; communicates with patients and clinics as needed.
• Distributes lab results and updates patient charts in the EHR.
• Maintains office supplies and general office systems.
• Maintains patient demographics and insurance data in the EHR.
• Provides friendly, knowledgeable customer service to patients and staff.
• Notifies supervisor of compliments, complaints, or critical issues.

Skills

Customer service

Communication

EHR

Outlook

MS Office

Billing support

Registration processes

Tools

Electronic Health Record (EHR)

Microsoft Outlook

MS Office Suite

Job description

UCSF Health Medical Foundation is seeking a Customer Service oriented Patient Service Representative to join the practice under the Clinic Manager. The role serves as the initial contact for patients and external physicians, handling registration, scheduling, billing inquiries, and MyChart support with diplomacy and accuracy.

You will check-in/out patients, post payments in real time, update demographics, and assist in resolving billing issues while maintaining HIPAA standards and high-quality