Patient Services & Scheduling Coordinator

Mass General Brigham; Oak Bluffs (MA); On-site; USD 29,000 - 59,000; Full time

Job summary

Mass General Brigham’s Martha’s Vineyard Hospital seeks a regular full-time front-desk receptionist to greet and assist patients, schedule appointments, and maintain accurate records.

The role requires 1–3 years of customer service experience (clinical setting preferred) and a high school diploma. Onsite work at One Hospital Road with a 40-hour week and daytime shifts; HIPAA compliance is essential.

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.
• Displays courteous telephone interactions with patients.

Responsibilities

• Greet and assist patients.
• Schedule appointments and maintain records.
• Handle patient phone inquiries and triage when needed.
• Collect co-pays and payments at time of service from self-pay patients.
• Direct patients to appropriate services and resources.
• Ensure HIPAA privacy and confidentiality in handling information.
• Maintain orderly front-desk environment and assist with orientation of new staff.

Skills

Customer service

Phone etiquette

Education

High School Diploma or Equivalent

Job description

Mass General Brigham’s Martha’s Vineyard Hospital seeks a regular full-time front-desk receptionist to greet and assist patients, schedule appointments, and maintain accurate records.

The role requires 1–3 years of customer service experience (clinical setting preferred) and a high school diploma. Onsite work at One Hospital Road with a 40-hour week and daytime shifts; HIPAA compliance is essential.