Medical Receptionist, Martha's Vineyard Hospital

Mass General Brigham; Oak Bluffs (MA); On-site; USD 29,000 - 59,000; Full time

Job summary

Mass General Brigham’s Martha’s Vineyard Hospital seeks a regular full-time front-desk receptionist to greet and assist patients, schedule appointments, and maintain accurate records.

The role requires 1–3 years of customer service experience (clinical setting preferred) and a high school diploma. Onsite work at One Hospital Road with a 40-hour week and daytime shifts; HIPAA compliance is essential.

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.
• Displays courteous telephone interactions with patients.

Responsibilities

• Greet and assist patients.
• Schedule appointments and maintain records.
• Handle patient phone inquiries and triage when needed.
• Collect co-pays and payments at time of service from self-pay patients.
• Direct patients to appropriate services and resources.
• Ensure HIPAA privacy and confidentiality in handling information.
• Maintain orderly front-desk environment and assist with orientation of new staff.

Skills

Customer service

Phone etiquette

Education

High School Diploma or Equivalent

Job description

Site: Martha’s Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:
The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts.

Does this position require Patient Care? No

Essential Functions

• Provides excellent customer service to internal/external customers.
• Provides basic information to patients.
• Has ability to field patient questions and direct accordingly.
• Accurately collects/verifies Demographics/Financial information.
• Triages Telephone calls.
• Arranges Escort Services.
• Collects Co-pays.
• Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor.
• Ensures completeness of Paper/System forms.
• Requests Medical Records.
• Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
• Maintains Physical Environment.
• Has ability to cross cover within the office.
• Assists with orienting new staff in their own practice settings.
• Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists.
• Carries out special projects as directed.
• Performs other duties as assigned.
• Compiles with all policies and standards.

Qualifications

Education:
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience:
1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.

Knowledge, Skills and Abilities:

• Displays courteous telephone interactions and interview activities with patients.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.73 - $42.97/Hourly

Grade

SM1206

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1550 Martha’s Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.