Clinic Customer Service & Billing Coordinator

Baptist Memorial Health Care Corporation; Bluecutt Estates (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

The Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. You will handle administrative tasks, scheduling, and patient financial interactions to ensure a smooth clinic experience.

Responsibilities include verifying insurance, entering charges, coordinating appointments, and maintaining confidentiality while delivering professional service to patients and staff.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of medical terminology; insurance verification and charge entry experience.
• Excellent customer relations skills; basic Windows knowledge; medical terminology knowledge.

Responsibilities

• Verifies insurance, communicates with carriers and regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of insurance co-pays and deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction with a professional manner in both verbal and nonverbal communication.
• Answers telephones and directs messages promptly to maintain workflow.
• Performs accurate charge entry.
• Makes patient financial arrangements when appropriate.
• Schedules appointments and collects demographic and insurance information in the practice management system.
• Keeps files and records neat and confidential to support workflow.
• Coordinates resources to input accurate demographic and medical data and assist with financial counseling.
• Completes assigned goals.

Job description

The Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. You will handle administrative tasks, scheduling, and patient financial interactions to ensure a smooth clinic experience.

Responsibilities include verifying insurance, entering charges, coordinating appointments, and maintaining confidentiality while delivering professional service to patients and staff.