Patient Services & Billing Coordinator

Baptist Memorial Health Care; New Albany (MS); On-site; USD 34,000 - 48,000; Full time

Job summary

Baptist Memorial Health Care seeks a Coordinator-Customer Service to support patient interactions with accurate billing, appointment processing, and daily reconciliations. The role requires knowledge of departmental and corporate policies, and the ability to advise patients on financial options while maintaining confidentiality.

The position emphasizes professional communication, compliance with clinic procedures, and teamwork to ensure smooth operations and high patient satisfaction.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Typing 30 wpm and 10-key data entry.
• Excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.
• Associates Degree or collegiate/medical trade completion preferred.

Responsibilities

• Verifies insurance and communicates with carriers/regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction while maintaining a professional manner.
• Follows corporate policies and procedures related to clinic operations.
• Answers telephones and directs messages to maintain workflow.
• Keeps files and records neat to protect confidentiality.
• Coordinates resources to input accurate data and assist patient with financial counseling.
• Carries out duties assigned by Clinic Manager and completes goals.

Skills

Customer service

Communication

Data entry

Medical terminology

Typing speed 30 wpm

10-key experience

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Job description

Baptist Memorial Health Care seeks a Coordinator-Customer Service to support patient interactions with accurate billing, appointment processing, and daily reconciliations. The role requires knowledge of departmental and corporate policies, and the ability to advise patients on financial options while maintaining confidentiality.

The position emphasizes professional communication, compliance with clinic procedures, and teamwork to ensure smooth operations and high patient satisfaction.