Patient Access & Care Coordinator

maryfreebed; Walker (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mary Free Bed is seeking a Front Desk/Check‑In Clerk to greet patients, handle registration, verify insurance, explain benefits, collect co‑pays, and direct visitors at the check‑in/out desk. You will support Scheduling and Patient Financial Services with accurate demographic, insurance, and financial data entry.

In this role you will coordinate initial evaluations and appointments across multi‑discipline teams, respond to inquiries, and provide clerical support to ensure efficient outpatient

Qualifications

• Minimum of the GED/Diploma, Associates degree preferred.
• Computer experience with high accuracy data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment.
• Bachelor's Degree in a health-related field (preferred).
• Minimum 12-18 months' work experience in health care.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check‑in/out desk.
• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre‑register and register all types of patients.
• Coordinate/schedule initial evaluation and subsequent patient appointments for multi‑disciplines based on patient needs.
• Manage calls from insurance/care managers to coordinate multi discipline care for patients.
• Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self‑pay balance including options of payment and charity care.
• Receive and properly respond to telephone, electronic, or face‑to‑face inquiries from patients or their legal representatives.
• Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes.
• Provide various other responsibilities and clerical/therapist support as delegated by Manager.

Skills

Customer service

Telephone skills

Data entry accuracy

Organizational skills

Interpersonal communication

Education

GED/Diploma

Associates degree

Bachelor's degree in health-related field

Job description

Mary Free Bed is seeking a Front Desk/Check‑In Clerk to greet patients, handle registration, verify insurance, explain benefits, collect co‑pays, and direct visitors at the check‑in/out desk. You will support Scheduling and Patient Financial Services with accurate demographic, insurance, and financial data entry.

In this role you will coordinate initial evaluations and appointments across multi‑discipline teams, respond to inquiries, and provide clerical support to ensure efficient outpatient