Patient Access & Scheduling Specialist

10 Mary Free Bed Rehabilitation Hospital; Walker (MI); On-site; USD 22,000 - 32,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital is seeking a front desk/Customer Service role that greets patients and families, processes appointments, verifies insurance, and assists with billing tasks at the check-in/out desk.

The position emphasizes courteous service, accuracy in data entry, and collaboration with scheduling and patient financial services teams. Training supports growth within a values-based, patient-centered organization.

Qualifications

• Minimum of the GED/Diploma; Associates degree preferred.
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and visitors at the check-in/out desk.
• Interact in a customer focused manner during referral processing.
• Provide office support for Scheduling and Patient Financial Services staff.
• Work cooperatively with other departments to assure financial reimbursement for outpatient services.
• Demonstrate excellent customer service and teamwork.

Skills

Customer service

Communication

Organizational skills

High pace environment

Education

GED/ Diploma

Associates degree preferred

Bachelor’s Degree in a health-related field

Tools

ICD-10-CM & CPT coding

Data entry

Computer skills

Job description

Mary Free Bed Rehabilitation Hospital is seeking a front desk/Customer Service role that greets patients and families, processes appointments, verifies insurance, and assists with billing tasks at the check-in/out desk.

The position emphasizes courteous service, accuracy in data entry, and collaboration with scheduling and patient financial services teams. Training supports growth within a values-based, patient-centered organization.