Patient Access & Scheduling Specialist

Mary Free Bed Rehabilitation Hospital; Saginaw (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO

403b retirement fund

Full benefits

Job summary

Mary Free Bed Rehabilitation Hospital in Saginaw is seeking a Patient Service Representative to greet and assist patients and visitors at the check-in/out desk, verify information, and help with scheduling and insurance processes.

You will handle routine data entry, coordinate initial evaluations and appointments, respond to inquiries, and support Scheduling and Patient Financial Services staff to ensure a smooth patient experience and accurate financial processing.

Qualifications

• GED or Diploma required; Associates degree preferred.
• Experience in scheduling or patient financial services is a plus.
• Strong data entry, telephone, and administrative accuracy.

Responsibilities

• Greet patients and visitors at check-in/out and provide information.
• Collect and analyze demographic, insurance, and clinical data for pre-registration.
• Coordinate initial evaluations and multi-discipline appointments.
• Handle calls from insurance/care managers to coordinate care.
• Post cash collections and provide financial guidance to resolve self-pay balances.
• Respond to inquiries from patients or their representatives.
• Support Scheduling and Patient Financial Services staff as needed.
• Perform other clerical and supportive duties as delegated.

Skills

Customer service

Communication

Data entry

Organizational skills

Education

GED/Diploma

Associates degree preferred

Bachelor's degree in health-related field

Tools

Scheduling systems

PFS knowledge

Job description

Mary Free Bed Rehabilitation Hospital in Saginaw is seeking a Patient Service Representative to greet and assist patients and visitors at the check-in/out desk, verify information, and help with scheduling and insurance processes.

You will handle routine data entry, coordinate initial evaluations and appointments, respond to inquiries, and support Scheduling and Patient Financial Services staff to ensure a smooth patient experience and accurate financial processing.