Patient Service Representative

10 Mary Free Bed Rehabilitation Hospital; Traverse City (MI); On-site; USD 20,000 - 25,000; Full time

Job summary

10 Mary Free Bed Rehabilitation Hospital is seeking a Patient Service Representative for the Traverse City location. This role involves greeting patients, managing appointments, and collecting essential data while providing exceptional customer service.

The ideal candidate should have a GED/Diploma and experience in a fast-paced healthcare environment. Responsibilities include coordinating with insurance and assisting patient inquiries, along with maintaining an organized workspace.

Qualifications

• Minimum of GED/Diploma required.
• Computer experience with high accuracy in data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational and interpersonal skills.
• Ability to perform in a high-paced environment.

Responsibilities

• Greet patients and families at the check‑in/out desk.
• Collect and analyze demographic and clinical data for registration.
• Coordinate and schedule evaluations and appointments.
• Manage calls from insurance and care managers.
• Collect expected charges and provide financial guidance.
• Respond to inquiries from patients and legal representatives.
• Assist with duties like transporting patients and maintaining cleanliness.

Skills

Customer service skills

Data entry accuracy

Communication skills

Organizational skills

Education

GED/Diploma

Bachelor’s degree in health-related field

Job description

Job Title: Patient Service Representative

Primary Location: Mary Free Bed at Munson - Traverse City, MI

Schedule: 40 hours a week, Monday‑Friday. No holidays or weekends.

Compensation: starting at $19.50 per hour, increasing with experience.

Responsibilities

• Greet patients, families, staff, and other visitors at the check‑in/out desk, including appointment check‑in/out, registration, insurance clarification, explanation of benefits, collection of co‑pays, assistance with way‑finding and other program resources.
• Accurately collect and analyze demographic, insurance/financial, and clinical data to pre‑register and register all types of patients.
• Coordinate and schedule initial evaluations and subsequent appointments for multidisciplinary programs based on patient needs.
• Manage calls from insurance and care managers to coordinate multidisciplinary care.
• Collect expected charges and post cash collections, generate receipts for cash and credit card payments, and provide financial guidance to resolve self‑pay balances including payment options and charity care.
• Respond to telephone, electronic, or face‑to‑face inquiries from patients or their legal representatives.
• Assist with optional duties such as transporting patients, maintaining a clean and orderly workplace, managing equipment and supplies, and supporting therapists as directed.

Qualifications

• Minimum of GED/Diploma.
• Computer experience with high accuracy in data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal, communication, and overall customer service skills.
• Ability to perform in a high‑paced environment with a positive attitude and to interact with professional staff appropriately.

Preferred Qualifications

• Bachelor’s degree in a health‑related field.
• 12–18 months of healthcare experience involving scheduling and/or patient financial services.
• Working knowledge of ICD‑10‑CM and CPT coding classification systems.
• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements

No specific requirements for remaining stationary. Frequent walking or moving around work location; frequent keyboard use; occasional lifting up to 10‑75 pounds.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.