Patient Services & Scheduling Coordinator

Hartford HealthCare; Glastonbury (CT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Hartford HealthCare in Glastonbury/Manchester is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and schedule appointments to ensure timely and accurate access. You will respond to inquiries, coordinate with providers, and support a positive patient experience.

The role requires Epic experience or willingness to learn, with travel between Manchester and Glastonbury and a focus on privacy and efficient office operations.

Qualifications

• Must travel between Manchester and Glastonbury.
• 1 year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsabilités

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).

Connaissances

Customer service

Communication

Formation

High school diploma or GED

Outils

Epic

Description du poste

Hartford HealthCare in Glastonbury/Manchester is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and schedule appointments to ensure timely and accurate access. You will respond to inquiries, coordinate with providers, and support a positive patient experience.

The role requires Epic experience or willingness to learn, with travel between Manchester and Glastonbury and a focus on privacy and efficient office operations.