Patient Services & Scheduling Coordinator

HealthPartners; Eagan (MN); On-site; USD 38,000 - 54,000; Full time

Job summary

HealthPartners is seeking a friendly medical receptionist to support patient intake, scheduling, and data entry at the clinics. You will verify demographics and insurance, collect co-pays, and register patients efficiently to keep the flow smooth.

Strong communication and organizational skills are essential, with the ability to handle multiple priorities under pressure. This role emphasizes patient-centered service and accurate record keeping.

Qualifications

• High School diploma or GED required.
• Formal medical reception or customer service training preferred.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year data lookup / data entry on computer systems.
• One year customer service experience within last five years.
• Ability to organize work under pressure.
• Ability to manage multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Greet patients and verify demographic and insurance information.
• Check-in patients and collect co-pays accurately.
• Schedule appointments per Advanced Access principles.
• Verify insurance eligibility and register patients efficiently.
• Coordinate appointments and communicate wait times diplomatically.
• Answer phone calls and relay messages for follow-up.
• Prepare patient records for new appointments.
• Support clerical tasks like faxing and photocopying.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School diploma or GED

Graduate of medical reception or customer service program

Tools

Mainframe / PC data entry

Job description

HealthPartners is seeking a friendly medical receptionist to support patient intake, scheduling, and data entry at the clinics. You will verify demographics and insurance, collect co-pays, and register patients efficiently to keep the flow smooth.

Strong communication and organizational skills are essential, with the ability to handle multiple priorities under pressure. This role emphasizes patient-centered service and accurate record keeping.