Patient Care Coordinator & Scheduling Specialist

Optum; West Torrington (CT); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

ProHealth Physicians, part of UnitedHealth Group, is seeking a patient-focused Medical Receptionist to join our team. This full-time role (40 hours/week) supports scheduling, triage, check-in, and front-desk operations within a busy medical practice.

You will use an electronic health record, greet patients, handle payments, and coordinate with clinicians. The ideal candidate has a high school diploma and prior receptionist experience in a medical setting, with strong customer service skills.

Qualifications

• High School Diploma or GED required.
• 1+ years receptionist experience preferred.
• Experience with an electronic health record is preferred.
• Knowledge of medical terminology helpful.
• Office admin/reception in medical environment preferred.
• Customer service experience in retail/hospitality helpful.
• Knowledge of ICD-10 and CPT coding is a plus.

Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols.
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
• Greet patients and conduct check-in process.
• Monitor daily reminder call logs to reschedule appointments as needed.
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
• Maintain knowledge of current OSHA and ProHealth policies.
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork.
• Perform other duties as assigned.

Skills

Receptionist experience

Customer service

Communication skills

EHR experience

Medical terminology knowledge

Education

High School Diploma/GED

Tools

EHR system

Job description

ProHealth Physicians, part of UnitedHealth Group, is seeking a patient-focused Medical Receptionist to join our team. This full-time role (40 hours/week) supports scheduling, triage, check-in, and front-desk operations within a busy medical practice.

You will use an electronic health record, greet patients, handle payments, and coordinate with clinicians. The ideal candidate has a high school diploma and prior receptionist experience in a medical setting, with strong customer service skills.